Delhi expands time bound service delivery net

Delhi government has expanded its time-bound service delivery mechanism, bringing 23 new services under the Delhi Right of Citizen to Time-Bound Delivery of Services Act, to boost ease of doing business in the city.

Services, including sewerage connections, shop registrations, film shooting approvals in 15 days, and bar licenses, food businesses, hotel registrations and tree cutting permissions in a month, have been brought under the 2011 Act, said a Delhi CMO statement.

Currently, the Act covers time-bound delivery of 561 services delivered by various departments of the Delhi government.

The decision will directly benefit businesses of various sectors as well as common people, Chief Minister Rekha Gupta said in the statement.

Delhi government is advancing Prime Minister Narendra Modi’s vision of ease of doing business by adding new services to the time-bound delivery system, Gupta asserted.

Under the new framework, approval of factory plans by the Labour department will be granted within 15 days, while registration under the Shops and Establishments Act will be completed within a single day, she said.

The Delhi Jal Board will provide sewerage connections within 15 days, and Delhi Tourism and Transportation Development Corporation will issue permissions for film shooting within 15 days.

Under the Excise department, bar licences will be issued within 30 days, while brand and label registrations under both the Indian Made Foreign Liquor (IMFL) and Foreign Liquor “FL” categories will be completed within 42 days.

In addition, applications related to electricity meters and connection agreements under the Power department will be processed within 60 days.

Registration of weighing and measuring instruments used in shops, industries and commercial establishments under Legal Metrology will be completed within 45 days.

The Delhi Pollution Control Committee (DPCC) will issue authorisations related to the collection, storage, transportation and recycling of battery waste under the Battery Waste Management Rules within 15 days, the statement said.

The chief minister said among municipal services, the registration of water sports and adventure sports operators and approvals for running amusement parks will be issued within 60 days.

No objection certificates (NOCs) from local bodies required for obtaining state licences for food businesses will be issued within 60 days.

Hotel registration or operational permissions and slaughterhouse licences will also be granted within 60 days. Permission for installation of mobile towers will be provided within 30 days, while approval for the storage of construction material will be available within a single day, she said.

The Forest and Wildlife Department will decide applications seeking permission for tree felling under the Delhi Preservation of Trees Act within 60 days. The Public Works Department will grant permissions for road cutting and associated works within 45 days.

The registration process for builders and real estate agents under RERA will be completed within 30 days each. The Agriculture Department will complete the processes related to pesticide control operation licences, sales registrations and seed licences within 21 days each.

The chief minister said the objective is to ensure that citizens and businesses receive government services within a defined timeframe, and added that time-bound approvals are expected to reduce unnecessary delays and the need for repeated visits to government offices.

The government remains committed to making Delhi more conducive to investment, business and employment opportunities. The time-bound service delivery mechanism will not only safeguard citizens’ rights but also strengthen administrative accountability, she added.