The Delhi government has received 84,765 pollution-related complaints this year through its Green Delhi App.
The Municipal Corporation of Delhi (MCD), the Public Works Department (PWD), and the Delhi Development Authority (DDA) have handled the majority of these grievances.
The MCD received the highest number of complaints at 54,878, resolving 46,279 (84.33%) while leaving 8,599 pending. The PWD handled 12,327 complaints, resolving 10,803 (87.64%) and leaving 1,524 unresolved. Meanwhile, the DDA addressed 4,795 complaints, resolving 4,424 (92.26%) with 371 still pending.
This data comes from the department-wise complaint report on the Green Delhi App, maintained by the Delhi Pollution Control Committee (DPCC) under the Department of Environment.
Launched in 2020, the Green Delhi App allows residents to report pollution issues by uploading photos or videos, tagging locations, and specifying the grievance type. Complaints are directed to the relevant civic agency, and users can track the progress of their submissions.
Other agencies involved include the Irrigation and Flood Control Department, which received 2,032 complaints (91.98% resolved), the Revenue Department with 1,041 complaints (84.53% resolved), and the Jal Board, which resolved 97.94% of its 3,056 complaints.
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The Traffic Police received 362 complaints, and the Delhi Metro Rail Corporation handled 564 complaints.
Currently, 10,656 complaints remain overdue, with the MCD accounting for 8,322 of these cases.
In November, the city recorded its worst air pollution levels of the year, with the Air Quality Index (AQI) soaring to a hazardous 491. This “severe plus” category poses serious health risks to residents.
Chief Minister Atishi termed the crisis a “medical emergency,” prompting the government to take emergency measures, including shutting schools, halting construction activities, and restricting vehicle movement to address the situation.
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