Delhi’s women helpline 181 received over 2.41 lakh calls between July and November 2024, addressing a wide range of issues from eve-teasing and cyber fraud in matrimonial scams to disputes over metro seat reservations and altercations with auto drivers.
Previously managed by the Delhi Commission for Women, the helpline was taken over by the Women and Child Development (WCD) Department on July 2, 2024.
Within the first two days of the transition, the helpline recorded 1,024 calls, marking a sharp increase in public engagement.
Data shows that during this four-month period, 90,414 calls were categorised as hoax, 2,091 as follow-ups, 29,277 as general inquiries, 2,096 as nuisance calls, and 260 as abusive calls. Common complaints included issues like eve-teasing, disputes with auto drivers and conflicts over metro seat reservations.
Also read: Two cars catch fire after collision in Delhi, one dead
Out of the total calls, 8,560 cases were formally registered, of which 146 have been resolved, while the remaining cases are still under investigation. The complaints are primarily regarding domestic violence, sexual harassment, cyber fraud and physical abuse.
An official highlighted that the surge in calls reflects a growing public awareness of safety issues. “We often receive calls about a man occupying a women’s reserved seat in the metro, verbal abuse by auto drivers, or inappropriate comments from strangers. Women are seeking information about the help available to them,” the official stated.
Officials also noted a rise in cyber fraud cases targeting women. One particularly challenging case involved a scammer who gained a woman’s trust through a matrimonial site before disappearing with her money. “This case was particularly challenging due to the scammer’s deliberate attempts to erase their digital footprint,” the official said.
The helpline continues to address both traditional and emerging safety concerns, ensuring timely and effective responses to those in need.
Also read: DTC set to retire 2,624 CNG buses by Feb 26
Delhi-NCR cafés embrace autumn with pumpkin spice, cinnamon, cardamom and chocolate blends, offering cosy seasonal…
A major fire at a bed-and-breakfast establishment in Hauz Rani on June 3 also claimed…
The issue has come into focus following the collapse of a five-storey building in south…
The government would facilitate redevelopment of DU hostels by providing increased FAR and expediting approval…
A case of murder and destruction of evidence was registered at Farsh Bazar police station…
Gardener electrocuted while pruning trees at Delhi University’s (DU) South Campus; family demands action against…
