I went to a friend’s place recently. We decided to order food from Swiggy – one of the most popular food delivery apps. We ordered momos from a well-known restaurant. Initially there was no problem at all. The delivery executive called us after 35-40 minutes after he was near our location.
He was having a problem understanding the address, even when we had clearly mentioned it. Anyway, he called me and I gave him a more detailed understanding of the exact location. But from the very beginning, he was arrogant. He kept on saying, ‘I have already reached the given location, why will I come any further?’ Yet he was 10 minutes away from our location.
I tried to make him understand that he was not close to the location. And after much convincing, he agreed. But then after 5 minutes he again called up, and this time he was adamant and said ‘I have already reached the location, that is what it is showing in my phone.’ I was polite with him even after his rude behaviour, but then also he refused to come further. He was 5 minutes away from my place, was he expecting me to walk up to him?
After a point, I lost my cool, telling him firmly that if he does not come in the given location, I will complain against him. Shockingly enough, he said ‘Do whatever you can; I am not going to deliver the food to you.’ He had the audacity to cut the call after saying this. My friend and I were at our wits’ end looking for a contact number in the app itself to complain about him directly.
Just when we were about to do so, he called up and says he is standing in front of our building. I suppose he got scared and thought about what could be the consequence of his behaviour. Then also, when we went downstairs to take the food, he was standing a little far from the main gate. He did not come forward to hand over the order, even after he saw us. We went and took the food, and thought it pointless to say anything more to him. We complained about him, but have no idea whether the same was effective or not.
Shreya Ganguly is a journalist
— As told to Shruti Das
‘They cancelled my order last minute’
— As told to Shruti Das
‘Got the wrong food’
I am a pure vegetarian. I am very particular about what and where from I order my food. I have to check multiple times before ordering. Recently, I used Zomato to order a plain naan and gravy. What they gave me instead was chicken paratha and dal makkhani. Initially I thought it is just a plain paratha, so I even took a bite. But then I realised that it’s chicken. Had I been a non-vegetarian I would have still had it, and not wasted it completely.
But I could not do it. I sent my complaint to the Zomato Customer Care Chat. They called me up. When I tried to explain, at first they were reluctant about it. They said, “Okay if it has been misplaced, can you have whatever you have got?” Then I told them that I am a vegetarian, and only then they understood my problem. They gave me a full refund.
Himanshi Sharma is an air hostess
— As told to Shruti Das
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