Delhi Government directs officials for a time bound redressal of public grievances

They said that in a recent meeting which was attended  by the Delhi Chief Secretary, an outline was drawn for the need of a weekly review of the redressal mechanism for the public grievances pending from a long time.

“The periodic review will ensure that the pending grievances received through Centralized Public Grievance Redress And Monitoring System (CPGRAMS) and Public Grievance Monitoring System (PGMS) are resolved in a time-bound manner”, said a senior officer.

The Administrative Reforms Department of the Delhi Government has also been asked to compile the pending complaints in a department-wise manner, which are then to be updated on the platforms PGMS and CPGRAM. A circular which was later issued  by the Department of Administrative Reforms stated that the information is to be provided to the office of the Chief Secretary on a fortnightly basis through the e-SamikSha portal for perusal and necessary action.

The government has also directed the department heads to closely monitor the pending complaints and to make sure that they are effectively disposed off, within a short period of time, in order to achieve the objective of good governance.

(With inputs from PTI)

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