A new ticketing service has been launched for Delhi Metro commuters, allowing them to travel on the Airport Line using WhatsApp.
The system enables commuters to receive a QR code-based ticket directly on the messaging platform, according to officials.
The Delhi Metro Rail Corporation (DMRC) stated that the introduction of this service enhances the travel experience by providing a convenient digital mode of ticketing.
The service was inaugurated by DMRC Managing Director Vikas Kumar at Metro Bhawan in the presence of senior officials. With this new facility, passengers on the Airport Line can now purchase and utilize WhatsApp chatbot-generated QR code-based tickets on their smartphones.
The DMRC emphasized that this feature will streamline commuting, particularly for national and international travelers heading to or from the airport via the Airport Line. The dedicated WhatsApp chatbot is available in both English and Hindi languages, providing convenience to users.
To access the service, commuters need to add the DMRC’s official WhatsApp number 9650855800 to their contact list. Each passenger can generate a maximum of six QR code-based tickets for single or group journeys, valid until the end of the business day.
Passengers are required to exit within 65 minutes from the destination station or within 30 minutes from the time of entry at the source station.
The service does not permit ticket cancellations and cannot be availed outside business hours. A nominal convenience fee is applicable for credit or debit card transactions, while no convenience fee is charged for UPI-based transactions.
Recently, the DMRC introduced QR code-based paper tickets across all lines, aiming to establish a more transparent and human intervention-free mechanism.
