Commuter satisfaction survey to start from Monday: Delhi Metro

Commuters of the Delhi Metro can take part in an online survey conducted by the DMRC from Monday on different parameters like availability, accessibility and security, officials stated

delhi metro survey

Photo: Pixabay

The officials on Sunday said that the Delhi Metro will hold the eighth edition of the Online Customer Satisfaction Survey from 1-28 August.

The main objective of the survey is to gather feedback from the commuters on various aspects of Metro services and facilities.

“Detailed feedback will be obtained from participating commuters on individual topics with a comprehensive questionnaire. The survey will also seek suggestions for improvements if any”, the Delhi Metro Rail Corporation (DMRC) said in a statement.

Commuters who want to cooperate in the survey can visit the DMRC’s official website and submit it online by clicking on relevant links.

The survey form will be made available in both languages: English and Hindi.

Commuters will be able to provide their feedback on significant aspects of Metro functioning such as availability and accessibility of information, facilities offered to customers, quality of service, customer service, safety, security and comfort, the DMRC stated.

The survey will include seven topics in total. According to the statement issued, the survey links for one topic will be available on the DMRC’s website for a period of four days to be filled up by the participants. After four days, the next topic will be made available for feedback. Therefore, the survey will be completed in 28 days.

The aim of this survey is to find out what the passengers think of DMRC services. The results will help assess and make necessary improvements in various components of the Delhi Metro facilities and services based on the feedback received, officials stated.

At present, DMRC is handling operations and maintenance of more than 390-km network that includes 286 stations, covering the Rapid Metro in Gurugram and the Aqua Line in Greater Noida. It is ranked among the largest metro networks worldwide.

(With inputs from PTI)

 

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